Studio Policy

Our goal is to provide excellent service to our guests during your visit to our studio.
We strive to create an experience that reveals your inner beauty, revives your hair desires, renews your presence and reclaims your essence.
…Together we can make it possible.

forms of payment

Bobbipins accepts cash or check as payment for services .In the event our guest must use a credit card the credit processing fee of 2.9 % will be added to the balance.

For your convenience we accept visa and mastercard for product purchases.

card on file

Required when reserving colour, styling or chemical service over 30 min.

Every effort to evolve guest experience for the greatest good often begins with implementing policy. In order to service all of our guests those on a waiting list and pre reserved,  it is necessary to ensure there are few missed opportunities in our schedule. We confirm the schedule 48 hrs in advance because we understand how life happens. with ample notice  we can reschedule and accommodate everyones needs.

Reserved appointments  that are not rescheduled within the allotted time frame will be charged (50% of the reserved ticket)  to the card on file .  If a phone call cancellation is made within 48 hrs prior to your appointment your card will not be charged.

A voicemail message is  acceptable. please refrain from using email for cancellations.

We value you, appreciate your time and patronage.

colour

Arrive 10 min prior to your appointment.

  • Consultations
    Required prior to booking appointments.
  • Blow-dry
    Drying the hair following a color service is required and is built in automatically in the timing of your appointment as well as the fee.

    This is only to remove the moisture and is not intended for styling purposes. This ensures the desired result was achieved. If you wish to have a blowout as opposed to a blow-dry please make a separate appointment accordingly.

  • Color transformations
    Require a deposit and a mineral removal service scheduled separately 2 days prior to appointment day.

chemical

  • Smoothing treatment and body waves require consultation prior to appointment.
  • a mineral removal service scheduled separately 2 days prior to appointment day may be required. 

hair shaping: Natural curl

  • Arrive with dry, natural hair!
  • We will cut your hair dry. This helps to show how your natural curls are placed.
    Refrain from using any product in your hair on appointment day 
    This allows the designer to properly evaluate your hair.
  • After shaping your hair
    We will wash your hair, apply the recommended product, and place you under the dryer to aid in forming the desired shape in your curls most natural state.

Event/Shoots at studio

  • Complete the Event Details form located in the events section of this site to inquire about events or shoots. 
  • 50% Deposit on the total day’s services along with a signed contract is required to hold any date. Cancellation must be made within one month of the signed contract date for a refund.If the event/shoot is within the month and a contract is signed within that month no refunds will be given for a cancellation.

not 100%?

  • If at any time, you need an adjustment to a service received at Bobbipins.
    Please call within three days as to allow for rebooking immediately.
  • Refunds on services are to be determined and discussed with Nicole.
  • Refunds on products purchased and used minimally will be exchanged or refunded upon your request (within 1 month of purchase)

These policies are subject to change and bobbipins reserves the right to alter any policy.